Our Policies

Cancellation Policy

School Year Programs: (August to June) Parent-Child Classes, Playschool, Outdoor Afterschool, Homeschool Programs -

CREC's expenses and obligations are incurred on an annual basis, with staffing and services based upon anticipated enrollment. To ensure the financial stability of the organization and quality programming, you are committing to and obligated to pay tuition and fees for the entire seasonal program regardless of your child’s absence or withdrawal.

Cancellation requests received less than eight weeks prior to the program start date are not eligible for a refund.

If a parent/family decides to withdraw their child less than eight weeks prior to the program start date or during the program for any reason, we will do our best to fill the child’s spot as soon as possible. The family’s financial obligation will end once their child’s spot has been filled or once the current school year ends, whichever comes first. We will do our best but cannot guarantee a timeline in which to fill your child’s spot. The registration fee, materials fee, and tuition are not refundable. Processing fees are non-refundable. Transfers or credits are not available. To cancel your enrollment, please email ap@connollyranch.org.

School Break Camps: Short-Day & One-Day Camps, Thanksgiving Break Camp, Winter Break Camp, Spring Break Camp -

School Break Camps that run for one week or less, are non-refundable.

Summer Camp: (June to August) -

The refund deadline for our 2025 Summer Camp is April 1, 2025, for all sessions. Enrollments added from the waitlist are non-refundable.

Processing fees are non-refundable. Transfers or credits are not available. To cancel your enrollment, please email amy@connollyranch.org.

Weekend Community Programs: Farm Open House -

Weekend Community Program tickets are non-refundable. However, you can move your ticket to a different date through our website at no

cost pending availability.

Community Events: Earth Night, Harvest Festival, Green Friday -

Community Event tickets are non-refundable. However, if an event must be cancelled to ensure the safety and comfort of attendees or to

comply with state or county mandates, we will first try to reschedule the event. If an event must be cancelled altogether, a credit will be issued

that can be used for a future Community Event.

Fundraising and Private Events: Dinner at the Ranch -

Fundraising and Private Event tickets are non-refundable. When you participate in one of these events, you are making a donation that can be claimed as a charitable contribution using Tax ID 80-0493340.

Mask Policy & COVID Guidelines

We follow the CDC, Napa Public Health, and Napa Valley Unified School District’s COVID guidelines.

Late Pick-Up Fees

If you are going to be late for pickup please call the office to let us know as soon as possible. There is a 10 minute grace period to pick up your child and after that, guardians will be called and charged $1/minute until the child is picked up. All members will be notified of their late pick-up fees and must be paid by the end of the month.

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Connolly Ranch Education Centers’ relationship with you in the context of this website.

The term Connolly Ranch Education Center or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

What kind of information do we collect from you when you visit our site?

When you visit Connolly Ranch Education Center our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you purchase program registration or make a donation, such as your name, address, postal code, phone number, etc. We need this information to process payment and provide you with a receipt.

Sharing of personal information - we don't do it.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

Newsletter Opt-Out.

If you have chosen to opt into our e-newsletter and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.

Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

Protecting your information.

All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.